{"id":2491,"date":"2026-05-26T18:14:29","date_gmt":"2026-05-26T17:14:29","guid":{"rendered":"https:\/\/ylanea.fr\/?page_id=2491"},"modified":"2026-06-01T11:29:36","modified_gmt":"2026-06-01T10:29:36","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/ylanea.fr\/en\/conditions-generales-de-vente\/","title":{"rendered":"General conditions of sale"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>Ylan\u00e9a \u2013 Online cosmetics sales<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated: May 26, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These General Terms and Conditions of Sale (hereinafter referred to as the \"GTC\") govern sales concluded between the company Ylan\u00e9a and any natural or legal person making a purchase via the Ylan\u00e9a website.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 1 \u2013 IDENTITY OF THE SELLER<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ylan\u00e9a<\/strong><br>Legal form: SAS BALY&amp;CO<br>Share capital: \u20ac2000 (Two Thousand Euros)<br>Registered office: 19 Rue de la Grange Rimade, 06800 Cagnes sur Mer, Alpes Maritimes, France<br>SIRET : 10332510600013<br>TVA intracommunautaire : FR93103325106<br>Email : contact@ylanea.fr<br>T\u00e9l\u00e9phone : (+33) (0) 667&nbsp;413 323<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The website can be accessed at: &nbsp;<a href=\"https:\/\/ylanea.fr\/en\/\">https:\/\/ylanea.fr\/<\/a>&nbsp; offers cosmetic and beauty products for sale to individuals.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 2 \u2013 PURPOSE<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">These General Terms and Conditions of Sale are intended to define the rights and obligations of the parties within the framework of the online sale of products offered by Ylan\u00e9a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All orders imply full and complete acceptance of these Terms and Conditions.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 3 \u2013 PRODUCTS<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">The products offered for sale are those appearing on the site on the day of consultation by the customer, within the limits of available stocks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each product is accompanied by a detailed description enabling the customer to know its essential characteristics in accordance with the provisions of the Consumer Code.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The photographs and visuals presented on the site are not contractual.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The cosmetic products marketed by Ylan\u00e9a comply with the European regulations applicable to cosmetic products, in particular Regulation (EC) No. 1223\/2009.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 4 \u2013 PRICE<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Prices are shown in euros (\u20ac), including all taxes (TTC).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ylan\u00e9a reserves the right to change its prices at any time. However, the applicable price is the one displayed at the time the order is validated. Delivery charges are indicated before final order confirmation.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 5 \u2013 ORDER<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">The customer selects the products they wish to purchase and adds them to their basket.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The order becomes final after:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shopping cart validation;<\/li>\n\n\n\n<li>Acceptance of these Terms and Conditions;<\/li>\n\n\n\n<li>Payment confirmation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A confirmation email is sent to the customer after the order has been validated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ylan\u00e9a reserves the right to refuse or cancel any order in the event of a prior dispute, suspicion of fraud or failure to pay.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 6 \u2013 PAYMENT<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Payment is made online via the payment methods offered on the website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Payments are secure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The order is considered effective after validation of payment by the relevant banking institutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ARTICLE 7 \u2013 DELIVERY<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The products are delivered to the address provided by the customer when placing the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery times are given as an indication only.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In case of a significant delay, the customer will be informed by email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ylan\u00e9a cannot be held responsible for delays attributable to the carrier or to a case of force majeure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upon receipt, the customer must check the condition of the package and report any anomalies within 48 hours.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 8 \u2013 RIGHT OF WITHDRAWAL<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with Article L221-18 of the Consumer Code, the customer has a period of fourteen (14) days from the receipt of the products to exercise his right of withdrawal without having to justify his decision.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise this right, the customer must send their request to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email&nbsp;: <a href=\"mailto:contact@ylanea.fr\">contact@ylanea.fr<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Postal address: 19 rue de la Grange Rimade, 06800 Cagnes sur Mer, Alpes Maritimes, France<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The products must be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>unopened;<\/li>\n\n\n\n<li>not used;<\/li>\n\n\n\n<li>in their original packaging;<\/li>\n\n\n\n<li>in perfect condition.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and health protection reasons, opened, used or unsealed cosmetic products cannot be returned or refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping costs are the responsibility of the customer unless the error is attributable to Ylan\u00e9a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The refund will be issued within a maximum of 14 days after receipt and verification of the returned products.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 9 \u2013 LEGAL GUARANTEES<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">The products benefit from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>of the legal guarantee of conformity;<\/li>\n\n\n\n<li>of the legal guarantee against hidden defects.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The customer can contact customer service for any complaint related to a product defect.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 10 \u2013 LIABILITY<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Ylan\u00e9a cannot be held responsible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>from misuse of the products;<\/li>\n\n\n\n<li>of an allergic reaction related to improper use;<\/li>\n\n\n\n<li>of damage resulting from a fault of the client.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">It is the customer's responsibility to check the composition of the products before use.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 11 \u2013 PERSONAL DATA<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">The personal data collected is processed in accordance with applicable regulations regarding the protection of personal data (GDPR).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The information collected is necessary for order processing and business relationship management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le client dispose d\u2019un droit d\u2019acc\u00e8s, de rectification et de suppression de ses donn\u00e9es en contactant : contact@ylanea.fr<br><\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 12 \u2013 INTELLECTUAL PROPERTY<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">All elements of the Ylan\u00e9a website (texts, images, logos, visuals, trademarks, content) are protected by intellectual property law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any reproduction or use without authorization is prohibited.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 13 \u2013 CONSUMER MEDIATION<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with the provisions of the Consumer Code, the customer may resort free of charge to a consumer mediator in the event of an unresolved dispute with Ylan\u00e9a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The competent mediator will be communicated upon request or via the website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The customer can also use the European online dispute resolution platform:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ec.europa.eu\/consumers\/odr?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">Plateforme europ\u00e9enne RLL<\/a>&nbsp; (site\u00a0: https:\/\/consumer-redress.ec.europa.eu\/site-relocation_en?prefLang=fr)<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 14 \u2013 APPLICABLE LAW<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms and Conditions are governed by French law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of a dispute, the French courts shall have sole jurisdiction unless otherwise provided by law.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>ARTICLE 15 \u2013 CONTACT<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions or complaints, the customer can contact Ylan\u00e9a:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email : contact@ylanea.fr<br>T\u00e9l\u00e9phone : (+33) (0) 667&nbsp;413 323<br>Postal address: 19 rue de la Grange Rimade, 06800 Cagnes sur Mer, Alpes Maritimes, France<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Ylan\u00e9a \u2013 Vente en ligne de cosm\u00e9tiques Derni\u00e8re mise \u00e0 jour : 26 mai 2026 Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (ci-apr\u00e8s les \u00ab CGV \u00bb) r\u00e9gissent les ventes conclues entre la soci\u00e9t\u00e9 Ylan\u00e9a et toute personne physique ou morale effectuant un achat via le site internet de Ylan\u00e9a. ARTICLE 1 \u2013 IDENTIT\u00c9 DU VENDEUR [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2491","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Ylanea Cosm\u00e9tiques","author_link":"https:\/\/ylanea.fr\/en\/author\/balyandco06gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Ylan\u00e9a \u2013 Vente en ligne de cosm\u00e9tiques Derni\u00e8re mise \u00e0 jour : 26 mai 2026 Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (ci-apr\u00e8s les \u00ab CGV \u00bb) r\u00e9gissent les ventes conclues entre la soci\u00e9t\u00e9 Ylan\u00e9a et toute personne physique ou morale effectuant un achat via le site internet de Ylan\u00e9a. ARTICLE 1 \u2013 IDENTIT\u00c9 DU VENDEUR&hellip;","_links":{"self":[{"href":"https:\/\/ylanea.fr\/en\/wp-json\/wp\/v2\/pages\/2491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ylanea.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ylanea.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ylanea.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ylanea.fr\/en\/wp-json\/wp\/v2\/comments?post=2491"}],"version-history":[{"count":2,"href":"https:\/\/ylanea.fr\/en\/wp-json\/wp\/v2\/pages\/2491\/revisions"}],"predecessor-version":[{"id":2869,"href":"https:\/\/ylanea.fr\/en\/wp-json\/wp\/v2\/pages\/2491\/revisions\/2869"}],"wp:attachment":[{"href":"https:\/\/ylanea.fr\/en\/wp-json\/wp\/v2\/media?parent=2491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}